How Does Teletherapy Work?

The global pandemic has changed the way we do many things, including how we receive mental health treatments. Never before has Teletherapy been so popular with people looking for help with relationship issues, overall mental wellness, insights about job or housing concerns, and ongoing disorders. As rates of depression and anxiety continue to rise during the global pandemic, many counselors and therapy professionals are turning to Teletherapy to give clients options when it comes to maintaining their mental wellness. If you’re curious about what Teletherapy is and how it might work for you, read on.

What is Teletherapy?

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Teletherapy is a savvy way that many mental health support teams are managing to stay connected to clients despite the global pandemic shutdowns and restrictions. Maybe you’re a therapist in Washington DC and social distancing requirements have made it difficult to see clients in your office as you’ve done traditionally. by working with a Teletherapy call center through an online platform or app, you could be seeing clients by way of real-time phone and video calls instead of waiting for the pandemic out. As you likely know, the current need for mental health services is higher than ever in the United States right now, and the simple move to Teletherapy calls could end up making a big difference for new and old clients who are struggling.

Perhaps you’re someone who’s been stuck at home for nearly a year and feels socially isolated. If loneliness, signs of depression, or destructive behaviors are becoming an issue, you aren’t alone. The truth is that many people are facing mental health challenges right now. If you aren’t comfortable leaving your home during the pandemic, you can still get help for your mental health through Teletherapy. On a platform like Talkspace, you can connect with a licensed therapist who may be able to help. If you’ve checked in with your primary care physician through a Telehealth visit, you might be surprised to learn that Teletherapy visits are similar. They can range from a traditional and pre-scheduled phone call to a video call with a counselor, depending on that therapist’s online therapy platform.

How do Teletherapy platforms work?

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There’s a wide range of ways therapists are using Teletherapy platforms to practice. For most therapy offices, the use of call center quality assurance software and call center software work together to help with organization and overall workflow. With therapists all over the U.S. experiencing a higher intake call volume than usual, these call center software programs are instrumental for client satisfaction and the customer experience.

What is the customer experience like with Teletherapy?

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Teletherapy is popular for many reasons. For most people who use Teletherapy services, the effectiveness of their therapy treatment is the same as it would be in person. Other than a few minor differences, like a counselor not being able to read body language without video call or missing a voice inflection, most licensed counselors and clients alike are enjoying the convenience and ease of use that comes with Teletherapy.

Being able to receive counseling services in the comfort of your own home, the privacy that comes with therapy sessions in a private space, and the overall ease of use that comes with how Teletherapy calls are connected through apps and online platforms make the bigger experience a favorable one that likely won’t be going anywhere after the pandemic.

At the end of the day, Teletherapy works to give clients and counselors more options for connecting for traditional therapy sessions. With online therapy through video calls, standard phone calls, and virtual options, Teletherapy is helping people with symptoms in all areas of mental health. If you or someone you know is struggling with hopelessness, relationship struggles, anxiety, stress, or other mental health issues, consider calling a local therapist or reaching out to a Teletherapy call center for help.